If you order over $50.00 worth of Treat A Dog products, your shipping is free. The sale price also counts in this offer so if your items are on sale and a voucher code is used and the order sums to $50 or more, the shipping will be free.
*Please note all orders outside the USA are subject to shipping charges over $50 purchase value
FREE Returns and Exchanges
If you are not 100% satisfied with your purchase in the case of a defect, you can return your order to the warehouse for a full refund (Returns must be in the state you received them, and in the original packaging) or receive another product of your choice that will be shipped to you free of charge. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping on any defective items. If your item arrives damaged or defective, just go through our easy return process to print out a free return label - your shipping costs are prepaid.
Customers will be responsible for any return fee if the reasons are outside our damaged or defective policy outlined above. Please email our support staff at firstname.lastname@example.org if you have any questions.
*MEMORY FOAM BEDS - All memory foam beds are compressed and wrapped in a sanitary protective packaging. Once the packaging is removed and the bed is decompressed we can no longer accept any returns. Please place the bed cover on a flat surface to ensure the size is right for your pup before opening the foam.
*All cellphone cases are FINAL SALE. No refunds or exchanges apply to these products unless case arrives with a defect.
*All earrings and rings are FINAL SALE. No refunds or exchanges apply to these products due to hygienic reasons.
*All apparel is FINAL SALE. No refunds or exchanges apply to these products unless they arrive with a defect.
Full refunds are given as long as a return request is communicated in under 30 days of receiving the order. Free exchanges are given as long as a return request is communicated in under 30 days of receiving the order. Please note that our return policy does not include rings and earrings, which are final sale due to hygienic reasons.
If your return or exchange request is beyond this time frame, please contact our support team, and they'll do everything in their power to help you out!
Easy Return and Exchange Process:
1. Email customer care at email@example.com if you would like a refund, request a return package that includes instructions and a free return shipping label. If you would like to make an exchange, request an exchange package with a free return shipping label.
2. Ship your return, including our filled out return form.
3. When we receive your return, it will be processed in under 24 hours. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you're requesting an exchange, the products you requested in your exchange form will be shipped immediately once your return is accepted, granted that they're in stock.
If you have any questions regarding our Shipping and Returns Policy, please contact us at firstname.lastname@example.org.