Shipping and Returns

Shipping

If you order over $50.00 worth of Treat A Dog products, your shipping is free. The sale price also counts in this offer so if your items are on sale and a voucher code is used and the order sums to $50 or more, the shipping will be free.*

*We ship to the USA and Canada. Please note orders made from Canada are still subject to shipping charges over $50 purchase value. 

Return Policy

We allow returns on an order as long as a return request is communicated within 30 days of receiving the order. (Returns must be in the state you received them, and in the original packaging) We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping on any defective items. If your item is damaged or defective, please contact our support team at support@treatadog.com and be sure to include a photo for quality assurance purposes. For all other return reasons, you will be responsible for shipping costs back. Treat A Dog will refund 100% of what you paid for the product.

Please note the following exceptions to our 30-day return policy:

  • MEMORY FOAM BEDS - All memory foam beds come with memory foam that is compressed and wrapped in a sanitary protective packaging. Once the protective packaging is removed, we can no longer accept any returns. Before opening the foam, please place the bed cover on a flat surface to ensure the size is right for your pup. No returns apply to memory foam beds where the foam is removed from the protective packaging. 
  • CELLPHONE CASES - All cellphone cases are FINAL SALE.  
  • EARRINGS AND RINGSAll earrings and rings are FINAL SALE. No returns apply to these products due to hygienic reasons.
  • APPAREL - All apparel is FINAL SALE.  

Return Process 

1. Email customer care at support@treatadog.com and include the following information:
    • In the subject line, please write "Return Request."
    • In the body of the email, please be sure to include your order# (emailed to you when you made the purchase), first and last name, and the details of your return.
    • If returning a memory foam dog bed, please be sure to include a photo of the foam wrapped in the protective packaging. If the bed is sent back to us with memory foam that is opened from its protective packaging, we will not be able to accept it back.
    • For defective items, be sure to include a photo for quality assurance purposes.

2. We will verify that your return request was communicated within 30 days of receiving the order and email you back with further information on your return, including where to ship your item(s).

3. Repackage your product in the original packaging. Ship your return to the address provided by our support team.

4. Please allow up to 3-6 business days for the refund to be processed from the time we received your return. You will receive a full refund to the original payment method used. 

If you have any questions regarding our Shipping and Returns Policy, please contact us at support@treatadog.com.